Proceedings of the International Conference on Interfaces and Human Computer Interaction 2016. 2016, 3-11
In this paper, we explore types of toolsets that are suitable for design thinking processes, when design teams consist of non-designers. We have conducted a series of workshops to experiment with open-ended, semi-structured and structured tools, using design thinking for libraries as a research case. Our results clearly indicate that semi-structured tools fare best regarding variety of outputs, breadth of ideas and engagement of participants.