Abstract
-- Abstract --
This master thesis focuses on the use of mobile information- and communication technology (ICT) amongst mobile workers. A case study has been conducted with a large brewery company as the case organization. We have been looking at the use of mobile ICT and how the sales consultants relate to the recently implemented mobile applications.
The main research question is:
How can mobile workers relate to recently implemented mobile ICT?
In addition to this, there are three sub questions.
Fourteen sales consultants have participated in this study. The focus has lied on their use of two J2ME-applications. The first application is a reporting tool for supporting the company s chain agreements, whereas the second is an application for ordering products using the mobile phone. The results from the study are presented in this thesis.
The theoretical framework is based on CSCW and mobility theory.
The study showed that the sales consultants approached and related differently towards the applications. This was evident through use at different times and in different settings, and through different motivation and understanding around the applications. The company s actions or lack of actions towards securing application use, have also influenced the sales consultants relations to the applications.
Due to possible sensitive information and the company s wish to be anonymous, the thesis is unavailable until year 2010.