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dc.date.accessioned2013-03-12T08:09:12Z
dc.date.available2013-03-12T08:09:12Z
dc.date.issued2007en_US
dc.date.submitted2008-01-21en_US
dc.identifier.citationØgland, Petter. Designing quality management systems with minimal management commitment. Systemisten_US
dc.identifier.urihttp://hdl.handle.net/10852/9822
dc.description.abstractIn literature on quality management design it is common knowledge that quality management will not work without management commitment. But, not always is it possible to achieve management commitment, so what to do then? Based on a longitudinal study of quality management design in a software development organisation, a systems thinking approach is presented and discussed. The main idea is that management commitment is observed through the eyes of the people being managed, and may thus be created as an illusion to compensate for a lack of the real thing. The case study shows how this can be done in a way easy to replicate.nor
dc.language.isoengen_US
dc.titleDesigning quality management systems with minimal management commitmenten_US
dc.typeJournal articleen_US
dc.date.updated2008-05-27en_US
dc.creator.authorØgland, Petteren_US
dc.subject.nsiVDP::420en_US
cristin.unitcode150500en_US
cristin.unitnameInformatikken_US
dc.identifier.cristin365942en_US
dc.identifier.bibliographiccitationinfo:ofi/fmt:kev:mtx:ctx&ctx_ver=Z39.88-2004&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.jtitle=Systemist&rft.volume=29&rft.spage=101en_US
dc.identifier.jtitleSystemist
dc.identifier.volume29
dc.identifier.issue3
dc.identifier.startpage101
dc.identifier.endpage112
dc.identifier.urnURN:NBN:no-18301en_US
dc.type.documentTidsskriftartikkelen_US
dc.identifier.duo69717en_US
dc.type.peerreviewedPeer reviewed
dc.identifier.fulltextFulltext https://www.duo.uio.no/bitstream/handle/10852/9822/1/UKSS_2007_journal.pdf
dc.type.versionPublishedVersion


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