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dc.date.accessioned2013-03-12T08:05:59Z
dc.date.available2013-03-12T08:05:59Z
dc.date.issued2005en_US
dc.date.submitted2005-08-15en_US
dc.identifier.citationStrand, Jørgen. Application outsourcing, the standardisation challenges of global contractorrs. Masteroppgave, University of Oslo, 2005en_US
dc.identifier.urihttp://hdl.handle.net/10852/9331
dc.description.abstractIn this thesis we address how a global contractor approaches the creation of a standard framework for service and performance management for application outsourcing and how this standard framework is localized. Based on a case study conducted over a period of one year of a Norwegian affiliate, the thesis contributes to the current discussion on standardization and outsourcing in the field of Information Systems. By drawing upon concepts of standardization and knowledge, the thesis makes three contributions: firstly, it addresses an academic void of researching the contractor side of outsourcing using interpretivist research approaches and multiple socio-technical theories; secondly, it shows that local affiliates will interpret and use the standard frameworks based on the social, cultural and behavioural differences which in turn causes a tension between standardization and flexibility on a global-local level; thirdly, it shows how this tension is permanent and needs management.nor
dc.language.isoengen_US
dc.titleApplication outsourcing, the standardisation challenges of global contractorrsen_US
dc.typeMaster thesisen_US
dc.date.updated2005-09-26en_US
dc.creator.authorStrand, Jørgenen_US
dc.subject.nsiVDP::420en_US
dc.identifier.bibliographiccitationinfo:ofi/fmt:kev:mtx:ctx&ctx_ver=Z39.88-2004&rft_val_fmt=info:ofi/fmt:kev:mtx:dissertation&rft.au=Strand, Jørgen&rft.title=Application outsourcing, the standardisation challenges of global contractorrs&rft.inst=University of Oslo&rft.date=2005&rft.degree=Masteroppgaveen_US
dc.identifier.urnURN:NBN:no-10980en_US
dc.type.documentMasteroppgaveen_US
dc.identifier.duo29326en_US
dc.contributor.supervisorEdoardo Jaccucien_US
dc.identifier.bibsys051442388en_US


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