In this thesis I have presented methods and techniques we have combined to develop the first version of a design methodology, referred to as Socio-Technical Systems Design, combing technical and organizational issues for an information system. The result of applying themethod is a design solution that to a large extent have been constructed by employees in the case company. Its distinctive feature is that it is not followed on basis of requirements and functionality analysis methods(i.e. methods and techniques traditionally used in system development process).
This case study is our contribution to the broader field of systems development to bring both technical and organizational factors into play. It contains an example which shed some light on ICT practitioners’ innovative approach towards combining a cluster of technical appliances into a generic product. It include a Webtechnology component to support aspects of internal communication,customer relations, modeled after the company’s envisioned work practices.