This thesis is a discussion about the concept of Technological Frames. Theconcept was applied at an usability test in order to investigate how usersapplied their frames in the sense making process of learning a system. Thetest was conducted at Cisco’s video conference systems, Ocean and T3. Thetest and analysis proved a high correspondence between usability measurementsand technological frames, as frames could answer the reasons for thetesters decision making. Technological frames were also an adequate, butnot sufficient, analytical tool to investigate the impact the designers frameshad on the outcome of the interface. Technological Frames proved it selflimited by the concepts own construction, as it saw frames as sense-makingdevises that functioned as guidelines, only to be applied in similar context asthe existing frame. Technological Frames did not look upon the technologyitself as a frame, while the findings presented in this thesis exposed that bothtesters, technology and designers inhabited a set of frames. Due to this, theconcept of UF was created, to serve as a dynamic mind-set for investigatingthe intersection between the three elements. Genres, signs and gestures wereapplied to the UF concept, in order to assist Knowledge, Experience andExpectations in the process of understanding the interaction between theuser and the technology. The UF tool was introduced to assist designers inthe process of understanding and designing for their users, beyond the levelof usability measurements.