Over the last decades, a trend towards the globalization of business,and of software-intensive sectors in particular, has emerged. Thesecircumstances, in addition to new technical solutions, have had alarge impact on software development. Because of advantages like costsavings, access to world-class IT professionals, and shortenedtime-to-market, several companies explore these new opportunities. Oneof these opportunities is Global Software Outsourcing, or GSO, meaningsoftware development taking place outside the national border of thecustomer country.
However, GSO also brings along questions about how to successfullyoperate across national and cultural boundaries. In this thesis, abetter understanding of trust is suggested as a way to deal with someof these problems. In order to make trust identifiable in the GSOcontext, seven attributes of trust are suggested. Furthermore, theseven attributes of trust are evaluated by being applied to thefindings from a GSO project between a Norwegian customer and a Russiansoftware supplier. Based on this evaluation, the attributes of trustform the basis for a suggested model to identify and describe trust inGSO relationships.