This thesis is about document systems used in public case processing work. It explores the subject of documents in document production and handling systems. Through a case study, I explore the role of the genre of a specific type of document, and how these effect the computer systems used in conjunction with these. These are not the only influences, and I investigate how organisational arrangements and existing computer systems also influence the design and limitations of new computer systems. It also covers the subject
of formalised work, and asks the question if it is possible to make computer systems supporting the practical action of such work. Tradition and change are two important factors influencing these.