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User participation in innovation platforms: empirical studies and a tool to design for motivation

Chasanidou, Dimitra
Doctoral thesis
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PhD-Chasanidou-2018.pdf (16.71Mb)
Year
2018
Permanent link
http://urn.nb.no/URN:NBN:no-67559

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  • Institutt for informatikk [3652]
Abstract
User participation in company’s innovation processes is an efficient way for companies to receive customer feedback and it is associated with value for customer-company relationship and for company’s innovation. Innovation platforms host web-based user participation in firms’ innovation processes and show a positive effect on service innovation practices, while increasing the competitive advantage of firms.

The aim of this thesis is to explore the user participation in firm-initiated innovation platforms, in order to reach a better understanding of how companies can benefit from the adoption of innovation platforms. This thesis employs a multidisciplinary view in innovation platforms, where empirical studies in the field of service innovation, human-computer interaction and design-thinking, discuss how the user participation is supported in the design of innovation platforms, with platform characteristics, motivation factors and design tools. Four case studies with business partners and two evaluation studies supported this thesis to build on the role and characteristics of innovation platforms in companies, why and how users interact and contribute to innovation platforms, and how tools support the design of motivational systems. The thesis findings advance the knowledge in innovation platforms and its use in companies, making three contributions. First, the innovation platforms are underscored as tools that can be used in service innovation processes while their role is much broader than an idea gathering tool for the fuzzy front-end of innovation. Second, user participation in innovation platforms involves motivation factors and trust, many interaction and contribution types with varied quality of contribution, as well as ethical issues. Third, design for enhancing user participation and motivation in such platforms can be achieved by using structured and artefact-based tools that support the early design phases, in multidisciplinary teams.
List of papers
Paper 1 (Chapter 8): Andrea Gasparini, Dimitra Chasanidou. Understanding the Role of Design Thinking Methods and Tools in Innovation Process. ISPIM Conference Proceedings - The International Society for Professional Innovation Management (ISPIM). Lappeenranta University of Technology Press, 2016, pp. 1–10. The paper is included in the thesis.
Paper 2 (Chapter 9): Dimitra Chasanidou, Amela Karahasanovic, and Marika Lüders. Introducing Open Service Innovation Platforms: A Case Study. ISPIM Conference Proceedings - The International Society for Professional Innovation Management (ISPIM). Lappeenranta University of Technology Press, 2014, pp. 1–8. The paper is included in the thesis.
Paper 3 (Chapter 10): Dimitra Chasanidou and Amela Karahasanovic.Co-creation for Innovation: Why Do Customers Get Involved? In M. Lüders, T. Andreassen, S. Clatworthy, T. Hillestad (Eds.), Innovating for Trust, chapter 18. Edward Elgar Publishing, 2017, pp. 275–292. ISBN: 9781785369476. The paper is not available in DUO due to publisher restrictions. The published version is available at: https://doi.org/10.4337/9781785369483
Paper 4 (Chapter 11): Dimitra Chasanidou, Njål Sivertstøl, and Jarle Hildrum. Understanding Employee Interactions and Contributions in a Firm-hosted Innovation Community. Creativity and Innovation Management, John Wiley & Sons Inc., 2018. The paper is not available in DUO due to publisher restrictions. The published version is available at: https://doi.org/10.1111/caim.12290
Paper 5 (Chapter 12): Dimitra Chasanidou and Amela Karahasanovic.The Visibility of Ethics for Open Innovation Platforms. Service Design Geographies. Proceedings of the ServDes 2016 Conference. Linköping University Electronic Press, 2016, pp. 65–77. The paper is included in the thesis.
Paper 6 (Chapter 13): Dimitra Chasanidou and Amela Karahasanovic. Let’s DEsign for MOtivation (DEMO). Games and Learning Alliance, vol. 10056 of Lecture Notes in Computer Science. Springer Publishing, 2016, pp.342–353. The paper is not available in DUO due to publisher restrictions. The published version is available at: https://doi.org/10.1007/978-3-319-50182-6_31
Paper 7 (Chapter 14): Dimitra Chasanidou. Design for Motivation: Evaluation of a Design Tool. Multimodal Technologies and Interaction, MDPI Publishing, 2018, 2(1):6. The paper is included in the thesis. Also available at https://doi.org/10.3390/mti2010006
 
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