Browsing Institutt for sosiologi og samfunnsgeografi by Author "Kumlin, Staffan"
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Kumlin, Staffan; Nemcok, Miroslav; van Hootegem, Arno (Journal article / Tidsskriftartikkel / PublishedVersion; Peer reviewed, 2024)The expectancy-disconfirmation model (EDM) explains satisfaction with public services as a combination of service expectations and perceived performance. We study how satisfaction in turn affects political trust. We mimic ...